Cancellation Policy

You have the right to cancel your Fin-Bridge service subscription at any time, subject to the terms outlined in this policy. Cancellation requests must be submitted in writing via email.

To cancel your service:

1. Send an email to finbridgesolutionssmc@gmail.com
2. Include your account name and reason for cancellation
3. Our team will process your request within 3-5 business days
4. You will receive a confirmation email once cancellation is processed

• Within 24 hours of purchase: Full refund
• Within 7 days of activation: Partial refund (50%)
• After 7 days: No refund, service continues until end of billing period
• Annual subscriptions: Pro-rated refund for unused months (after 7 days)

Upon cancellation:

• Your access to the dashboard will be revoked at the end of the billing period
• All stored data will be retained for 30 days, then permanently deleted
• Pending transactions will be completed normally
• API keys will be deactivated immediately

If eligible for a refund:

• Refunds are processed within 7-14 business days
• Refunds are issued to the original payment method
• You will receive an email confirmation when the refund is processed

If you wish to reactivate your account:

• You can reactivate within 30 days of cancellation by contacting support
• After 30 days, a new account registration is required
• Previous data cannot be guaranteed after the 30-day retention period