Return & Refund Policy

At Fin-Bridge, we strive to provide the highest quality payment infrastructure services. If you are not satisfied with a service you have purchased, this policy outlines the conditions under which you may request a return or refund.

You may be eligible for a refund if:

• The service was not delivered as described
• There was a technical failure on our part that prevented service usage
• You were charged incorrectly or charged twice
• The service was cancelled within the specified cancellation period

The following are not eligible for refunds:

• Services that have been fully delivered and activated
• Custom development or integration work already completed
• Third-party fees or transaction charges already processed
• Setup fees after the service has been configured

To request a refund:

1. Contact our support team at finbridgesolutionssmc@gmail.com
2. Provide your account details and order reference
3. Describe the reason for your refund request
4. Our team will review and respond within 5-7 business days

Approved refunds will be processed as follows:

• Refunds are issued to the original payment method
• Processing time is 7-14 business days
• You will receive an email confirmation when the refund is processed
• Partial refunds may be issued for partially used services

If you disagree with a refund decision, you may escalate your case by contacting our management team. We are committed to resolving disputes fairly and promptly.